Answer: There are 3 answers to this:

1. We have carefully built a full-service team of talented and multi-skilled professionals who perform all of the services listed above.

2. We have developed highly effective workflow strategies that serve as our ‘secret sauce.’ These allow us to work on and complete tasks with a high degree of efficiency and quality.

3. We accept only a limited amount of client retainer contracts at any given time. This allows us to give each client the attention they deserve.

Answer: The reason we have a turnaround time of up to 2 business days for small tasks is that once we receive a task, a supervisor will collect all of the needed assets and then assign it to one of our skilled team members. This process can very well take less time than 2 business days.

Answer: We work very hard to calibrate the needs of each client so that we can complete tasks in a timely and efficient manner. To do this across dozens or even hundreds of tasks requires careful attention and planning. If we always answer unscheduled calls, it could very easily upset that balance because we would not be able to get away from the phone all day to actually provision or work on the tasks. 

Answer: The short answer to the question is, to keep the service as affordable as it is.

Hiring a person who would be both up to date on current task statuses that are being performed on your behalf as well as knowledgeable enough to answer all your questions would require that we hire a second operations manager. We will then have one manager to handle task provisioning and quality assurance, and another to simply be able to answer the phone at any given time of the day.
 

Even if we hired a second operations manager (which would raise the hourly rate) to handle your calls, if they were tied up on the phone with another client when you called, it would be the same as not having a second operations manager anyway. Likewise, they would not be able to take your call.

Answer: When we have the chance to answer your call, we most certainly will. We limit unscheduled calls to 10 minutes or less for the same reason stated above.
 

To reiterate, that reason is: We organize dozens or even hundreds of tasks, and that requires careful attention and planning to meet our deadlines. That planning can be upset by unscheduled calls that last more than 10 minutes.

Answer: All of our communications are shared with permission across our team. Unlike our phone, email, and task system, we do not have a way to share texts with our team. If one person on the team gets a message via text, no one but that person will see it. Because of this, your task will be handled much slower, especially if that team member has a day off or is out sick. 

Answer: You can ask for a real-time hourly report at any time. We will also let you know when you have used 80% of your hourly allotment. You may also inform us of your preference on whether you would like us to stop work when we reach 100% of your hourly allotment in a 30-day period or it is okay to use additional hours. 

Answer: No. To keep the hourly rate as affordable as it is, hours must be used within the 30-day period of the monthly payment. We will work with you to let you know how many hours you have and suggest actions we could be doing proactively to help you grow your business. 

Answer: The short answer is that you will be billed by the hour at the same rate as your retainer agreement plus $10 per hour. On the monthly anniversary of your contract, you will be billed the normal monthly retainer fee plus the hourly overage. 

Answer: Because we offer the retainer contract at a very affordable rate and we only accept a certain amount of retainer contracts to maintain quality, we turn many potential clients away. Due to this, if you want to break your retainer contract, we require a 30-day notice and a 1-month early termination payment equivalent to your monthly retainer contract dues. 

Answer: Yes. Just as you can break your contract with us with a 30-day notice and a 1-month monetary penalty payment, we can also choose to cancel the retainer contract early with you. If we do, we will give you a 30-day notice and execute the same amount of monthly hours in your retainer contract without charge to help you with your transition.
 

In other words, just as you would pay a 1-month penalty payment to us if you cancel the contract early, we will fulfill the same equivalent of hours that is in your monthly retainer contract as our penalty payment to you — at no charge to you.

These hours will be performed starting on the 31st day after we have given notice of retainer contract cancellation. As in the retainer contract, all hours must be used in the 30-day period following the 31st day after notice of cancellation is given.

Answer: No. If you do not want to renew your contract with Evermore after its completion, you do not have to renew. 

Answer: No. To guarantee the affordability of the retainer rate, we require that you renew your retainer contract. 

Answer: We will do everything within our power to help grow your company in any way we can. We will also strategize with you on best practices that should boost growth. With that said, the only guarantee we offer is that we will fulfill the total number of hours promised in your retainer contract for each 30-day period as long as we have tasks to do.

Because we offer such a wide array of services at an extremely affordable rate and because most of our services are implementation services (which means we are building things rather than selling consulting), we guarantee that we will fulfill our agreed hours each month as long as work is given. 

Answer: With one-year retainer contracts, you will be given the option to include a 10% profit share on all future work we do together. That means just as you grow, we grow. Therefore, we will always do our best to help you and your company progress. 

Answer: We will calculate the average monthly income based on the previous 6 months of income before the start of the retainer contract. For each month when that average is exceeded, Evermore will receive a 10% profit share of the difference.